Keravive Refund & Return Policy

90-Day Money-Back Guarantee (First-Time Purchases Only)

At Keravive, your satisfaction is our top priority. That's why we offer a risk-free 90-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any Keravive product, simply contact us at help@keravive-us.com within 90 days of delivery, and we'll refund you in full — no return required in most cases.

Important Notes:

- Applies only to first-time purchases of a specific product.
- Limited to one refund per product type per customer.
- Shipping, handling, and optional shipping protection fees are non-refundable.
- If you choose to exchange your product, the money-back guarantee no longer applies.

Cancellation Policy

- Order Cancellation Window: Orders may be cancelled within 5 hours of placement. Please contact us as soon as possible at help@keravive-us.com if you need to cancel. After 5 hours, it is very likely that your order has already been shipped.
- Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled. If your order has been shipped, please refer to our return instructions below.
- No Restocking Fees: We do not charge any restocking or cancellation fees.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at help@keravive-us.com. You do not need to return the damaged item — we'll send a replacement at no cost.

Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.

Returns & Shipping Costs

- Returns are free. If your return is approved, we will provide a prepaid return shipping label at no cost to you.
- Shipping costs from your original order are non-refundable.

Return Instructions

To initiate a return:

1. Email us at help@keravive-us.com with your order number and reason for return.
2. We'll provide return instructions and a prepaid return shipping label.
3. Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.

After the shipping department receives your return, it generally takes ten business days to process your refund. Once a return is processed, it may take up to ten days for the return to be posted to your account, depending on your financial institution.

All sales are final after 90 days from order fulfillment.

Shipping Information

- All orders are processed and shipped within 24 hours.
- Estimated delivery time is 7 to 12 business days.
- Orders are shipped from warehouses located around the world.
- All Keravive products are designed and manufactured in the USA.

Christmas Delivery Notice

Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Policy Amendments

Keravive reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy

By placing an order with Keravive, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information

For all inquiries, please contact us at:
Email: help@keravive-us.com